At GSP Cookware (Exotica Steel India), we are committed to delivering high-quality cookware and cutlery to your doorstep quickly, safely, and efficiently. Please read the following shipping and delivery terms to understand how your orders are processed and shipped.
📦 Order Processing
Order Confirmation: Once you place an order on gspsales.com, you will receive an order confirmation email with all relevant details.
Dispatch Time: Orders are typically processed and dispatched within 3-4 business days (Monday to Sunday), excluding public holidays.
Order Delays: In case of delays due to high demand, stock availability, or external courier delays, you will be notified by our team.
🚚 Shipping Partners
We work with trusted logistics and courier services (Delivery, E-com, Valmo, etc.) to ensure timely and safe delivery to your location.
🌍 Shipping Locations
We ship across India, covering major cities, towns, and even remote PIN codes.
Currently, we do not ship internationally. For B2B export inquiries, please contact our support team.
💸 Shipping Charges
Prepaid Orders: Most prepaid orders above ₹999 qualify for Free Shipping.
Orders below ₹999 may include a nominal shipping charge, depending on your location.
Cash on Delivery (COD): COD is available on select PIN codes with an additional service charge.
⏱ Estimated Delivery Timelines
Location Type
Estimated Delivery Time
Metro Cities
2–4 business days
Tier 2 & 3 Cities
4–6 business days
Remote Areas / Villages
5–8 business days
Note: Delivery times may vary depending on courier performance, holidays, and weather conditions.
📦 Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email and SMS with a tracking number and link to monitor the delivery status in real-time.
🚫 Delivery Delays & Failures
If a delivery fails due to an incorrect address, unavailable recipient, or refusal to accept, the order may be returned to our warehouse.
Re-dispatch is possible only after additional shipping charges are paid.
🔁 Returns & Damaged Shipments
If your order arrives damaged, defective, or missing items, please report it to our support team within 48 hours of delivery with photos or videos. We will arrange a quick replacement or refund as per our Return & Refund Policy.
🧾 Invoices & Tax
Every order is shipped with a proper GST invoice. For bulk or B2B orders, please contact us directly for custom invoices.
📞 Contact Us
If you have any shipping-related questions or concerns:
